Scheduling did not consider the travel time of the technician from Cedar to our home (almost an hour). However, once he arrived on site, he was very courteous. considerate and efficient. We would welcome Tucker into our home again.
The folks at Mr. Rooter were quick getting back to me to schedule an appointment and had a technician out to my house within a couple hours. Even though the job took longer than expected, and was more difficult than anticipated, I was only charged what I was originally quoted. The tech was friendly and took time to explain what he was doing. Definitely a professional job well done for a fair price. I would highly recommend.
We thought Tucker was really wonderful. He showed up right on time, worked really hard to solve our problem and then when he couldn’t he went and got a new hot water heater and installed it. Also answered some questions about other issues at our house. He was great.
Eric was thorough. He took the time needed to identify and solve our plumbing problem. No one likes having to pay for plumbing repairs, but we felt the cost was reasonable. We were also told Mr. Rooter guarantees his work! We are pleased with our completed project and how our drain is working! It actually solved the flow problems throughout the house. We certainly will recommend this company to friends who need a plumber.
Ken and Sherri Kaneversky
You came out quickly, assessed the situation and found the problem and then got it fixed quickly too. The person was very professional and friendly and knew what he was talking about and sent before and after pictures.
I was a bit discouraged because I thought there was a lack of communication as to when the job was to be completed, however when Joel did the job he went above and beyond with his service and had a good attitude throughout.