We had an emergency plumbing situation. Mr. Rooter was able to have Matt to our house in under and hour and from start to finish every person we talked to put us at ease during a stressful situation. Matt knew exactly what to do and was oit the door in under a half hour.
Mr. Rooter has excellent customer service. I appreciate your professionalism, from the first telephone contact, to the email/text/phone call letting me know that the technician is on the way (including a photograph of the person coming!). The technician is always polite, courteous, professional and knowledgeable. I have been very satisfied with the work that has been done. There is also always a follow-up phone call to make sure everything was handled well. It is hard to find service like this anymore, in any kind of business.
Wyatt did a great job for us in New Town - the sewer line was broken in the floor of the townhouse. He was able to troubleshoot on Easter Saturday with a camera and was back on Monday to repair. We were very happy with the job he did.