I wondered why gears had gone out of sync not long after my Basso's first service. Tim very kindly re-indexed them telling me that rear mech needed straightening probably after a full-on long off road ride shortly before. Great service, booked in with short notice
Such a great experience from start to finish. Super knowledgeable staff, who really understood what I needed and helped me to find the right bike. Would highly recommend Mud dock cycle works.
Very happy with the check over after my accident, the replacement wheel and for cleaning the bike.
My one niggle is that I needed new cleats to go with my peddles but the Shimano cleats I bought are not comparable with my Look pedals so I’ll have to buy new pedals.
Service seemed thorough. Other than maybe some mud that was missed on the underside of the frame and bar tap a little haphazard (but I’m a little anal and can easily fix), but all the mechanical stuff seems great.
Also really appreciated that things I hadn’t considered were pointed out and fix: head set to high on the stack, so the fastening probably wasn’t super secure. Think spotting that takes a keen eye.
GREAT ATTENTION TO DETAIL ON ORDERING A BASSO PALTA GRAVEL BIKE, SET UP DONE TO PERFECTION, PATIENT WITH CYCLE TO WORK SCHEME. REALLY PLEASED WITH BIKE- FANTASTIC QUALITY AND BEAUTIFUL RIDE! WILL USE MUD DOCK FOR REPAIRS FOR BOTH BIKES FROM NOW ON.