I brought my bike in for assessment after an upsetting accident and the staff were lovely and kind. They were able to fit me in pretty quickly and my service was completed sooner than expected and my bike was all fixed! I can’t recommend the staff and Mud Dock Cycles enough and will certainly be using their services in the future!
They always go the extra mile to sort you out weith satisfation.
Often considering whether to buy online or in the shop, one always has to conclude that it pays off - also litteraly! - to get the right advice directly (instead of via a robot chatbox) about all bikes and their parts, from people with proper technical knowledge, and the right range of items available.
Friendly and knowledgeable staff. It is a shame that Brompton treat you as a supplier very badly compared to direct customers with delivery times easily 10x longer.
Fabulous level of service - I had an emergency fix needed on my bike and the mechanics managed to fit me in to get a complete drivechain fitted within 24 hours despite being fully booked...I feel like I owe them a favour!
Top marks all round.
I bought my Cannondale gravel bike from you nearly 3 years ago and it has been a pleasure to ride it in all conditions .. your staff set up the bike for me with my own requirements ( seat dropper and slick Kevlar tyres). Since then I have had a number of services repairs at your shop and each time staff and services have been exemplary .
The customer service friendly, helpful staff that were relaxed and didn’t feel like being pressured into sale. Also the price in terms of bike being reduced in sale.
Clear and open communication, transparent pricing combined with skilled and rapid work. I would absolutely recommend Mud Dock Cycleworks to anyone needing servicing or repair and will be using them exclusively from now on.
Very straightforward to deal with in relation to a Brompton service and a nice surprise price-wise. Slight hiccup when my front tyre was found to be flat when I picked up but fixed without fuss and I was directed to the cafe for a free coffee in the meantime which was a nice touch.
The team was incredibly helpful, quick and accommodating. I was able to get some work done myself in their cafe with a complimentary coffee, while the mechanics sorted my bike out (before I finished my coffee) 🥰👌🏼 absolute legends!