The advice, attention and service is impeccable and the lovely people who looked after me didn't laugh when I couldn't engage the cycle shoes in the pedals when I tested my new bike. I know that the after-service will be equally as good
I liked that I was given advice about which bike would suit me and able to cycle it round the car park to get the right size. I didn't want that bike but was able to order one the same make that I liked the look of, which again I was given advice on the pros and cons of that bike versus the one I'd tried. I thought there might be some bike snobbery about me wanting a hybrid and not some £2000 road bike but not at all, and no-one tried to up sell me a more expensive bike. I haven't used it yet but I like that I can come back and get my new bike serviced after six weeks.
Really great staff, very knowledgeable and helpful and no pressure to buy. Went in for a certain make of bike and staff member helped me choose the right bike for me, and also let me try it out in the car park outside