I like the convenience of using the Parking Spot. The drivers are always courteous and very helpful with luggage. I know I do not have to worry about my vehicle and never have to wait long for the shuttle back from the airport. I enjoy that my vehicle is pulled up and waiting for me upon my return. The check out process is always easy and the free bottle of water is also nice for the ride home.
Being dropped off and picked up is amazing. It makes it so much easier to navigate the airport. I am a big fan and often recommend your service.
It has always been a great service. This past trip (I returned late on a Saturday evening, around midnight) was not like it is normally. It was very cold and we had just arrived from FL, as did most of the other people there. I waited for a long time (did not time it) in the cold. It looked like you were just running one shuttle and there were lots of us. Another person on the shuttle, his car was not picked up. The one driver seemed completely overrun. There were a lot of late flights with the spring break travel. Honestly seemed like you were understaffed for the situation.