Everyone here is super friendly. They'll let you just browse around and find what you want or take their time helping you. They all seem like stoked rider's and the store has a great vibe.
They have a great inventory of bikes and cycling merchandise and their service counter is second to none. Ben is amazing. He is super informed about all the latest bike tech and a magician with a wrench.
You are great! I always feel listened to and that my needs are taken care of without any pressure to buy more or extend my budget beyond my comfort level. Thanks for being so great!
I had ordered some Stan's sealant from Matt a few weeks ago and got the email that it had come in.
Finally got back to the shop and was immediately greeted by Mack, who remembered that I had ordered it and grabbed it from the back for me!
That was top tier customer service. Super impressive, but not at all surprising. It's why I'm a loyal customer at NBX.