NBX has been enormously helpful and accommodating with sales and service. I knew nothing about ebikes when I stopped by for test ride. Matt and the staff gave me a great education and advice about choosing a bike. I love the bike. I also received very helpful advice about an indoor trainer and accessories. Whenever I had a question, I stopped by and the staff was always very helpful. They even loaned me a bike when an out of town friend came for a visit. Great, friendly, knowledgeable staff always available to help out. Highly recommend NBX.