Everyone was upbeat and happy to help. They were very knowledgeable and went out if their way to research questions I had. They were also very fast at fixing my bike.
Had an awesome experience getting my wife’s new Trek Checkpoint here; she couldn’t be happier!
The customer service at NBX is second to none. The crew here is incredibly helpful, and they aren’t looking to sell just a product, they are looking to sell a continued relationship to grow the bike community in RI. I cannot recommend this place enough!
Clear and effective communication at drop-off, during, and end of service.
Mechanical expertise and care unmatched by any shop I've ever gone to. Would not trust a bike of mine to any shop other than NBX. I drive an hour and a half each way to bring my bikes to this shop.
I love the bike brands that are offered at NBX. The sales people are top notch and very knowledgeable and friendly. They are a big help in choosing the right bike for you and your needs. The service mechanics are the best in the industry. I have my bikes serviced or repaired only at NBX. The accessories and apparel are all high quality items in their store. For me purchasing the top of the line apparel makes a big difference when you spend over 300 hours a year in the saddle. The quality accessories are also a bonus.