Booked 2 x e-bikes in for service, both bikes checked and maintenance carried out. I was fully informed of potential costs and asked to accept costs before any works carried out. Work carried out to a professional standard.
The lady who helped was absolutely fantastic her product knowledge, tips and suggestions really helped me. She even managed to source the dog basket. Bikes were ready and built quicker than expected and really great handover. Highly recommend…these guys know their stuff!
PS I promise to send you a pic of the dog in the basket! Thanks so much!
Swift diagnosis of the problem with derailleur. Part took quite a time to arrive and was then fitted quickly. Bike checked and cleaned. Good cimmunications at all times. Good value.
Consistently delivers exceptional customer service with a positive attitude." "Responds to customer inquiries promptly and effectively." "Demonstrates strong collaborative problem-solving skills. Extremely helpful & knowledgeable Team ;)
I live in England (I know, but my blood is tartan).
I was just a touring cyclist, staying 1 night locally whose bike needed emergency treatment.
Despite my English accent, I was treated sympathetically when I phoned, my bike was expertly restored to roadworthiness first thing in the morning and I was given brilliant information about my cycle route for the day.
This is exactly what a touring cyclist needs, a proper cycle shop with kind, caring and understanding people working in it to help a fellow cyclist on her happy way.
Thank you
As usual 10/10. We are blessed in Fort William with good bike shops and this is one of them. Easy parking immediately outside the shop. It's on Sustrans route 78.