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   6846 Reviews
15569 HWY 63 North
Hayward, WI 54843
8007548685
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Recent Reviews:


Great customer service
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Brought my bike in for some repair work, and they were super helpful and did it right away while I waited.
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The expertise of your service staff.
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Exceptional service! Went above and beyond to get my son’s unexpected bike repairs done quickly so he could make it to his race with plenty of time to warm up and race! Thank you!
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Friendly folks, knowledgeable, with great product.
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Great customer service
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Extremely fast and friendly service with helpful tips and recommendations. The cost of each service visit (2) was at or less than I expected. That is very rare these days.
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We love your willingness to help and go the extra mile. Even at closing time, Justin and Jake were willing to listen to my bike and make some adjustments an cleaning to quiet the noise. They gave great advice and listened well.
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Terrific bike shop. I did not have an appointment for bike work on July 4th, but they made time to work with me to diagnose and fix the problem quickly. Fabulous, friendly staff! I have been to the shop several times in the past for service and to rent bikes, and they are great! I'm not from the area, but when I ride the MTB trails, I love to stop by to see what they have.
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After riding in the area, I noted my quick release was popping open repeatedly. I walked right in and Chris was on it. He asked what my symptoms were, did a ride check, and suggested a simple solution that would only take 10 minutes of my time. He invited me to watch his work and provided a simple tutorial that I can admin myself in the future. Immediate, practical, professional, and super friendly. I;ve shopped before but not bike repair. New Moon up yet another notch! Thanks, Anne
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I had the New Moon team overhauls my fully suspension with new bearings, pivot hardware, and rear shock service. They did great work and the bike rides great.
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Very knowledgeable staff with a great selection of gear and accessories. If you have a bike question, they can answer it!
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Chris nor I had no idea what was going to unfold as I entered his shop with my E-bike . My hope was that he could lower my hand bars or put a stem in so I could have a better ride. He did figure out my handlebar reach only to run into another problem which lead to another and another. Even though I did not buy my bike from his shop, Chris was kind, patient and resourceful. I can’t recommend the service of this bike shop enough. They are fantastic!!! Thank you again Chris. I will be a repeat customer going forward!!!
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My son needed a new tire and rim straightening , it was completed same day and affordable options offered
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Everyone was very helpful and knowledgeable. Chris and the service department did excellent work! Easy to work with, great all around experience. 10 out of 10! Thanks guys!
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Great service and advice from New Moon
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Service is always prompt and done correctly! They are the best!
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Great customer service and product knowledge!
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I love the front desk staff and repair department! They know our family, remember us, and we so appreciate their time and effort!
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