Personalized! Joel seems to know my voice over the phone without telling him who I am- amazing. I mostly speak with him, but on the odd occasion that I talk with someone else, they are ALWAYS extremely friendly and knowledgeable. Products are first-rate but also diverse. You don't need to rob a bank for every purchase.
I live 2000 miles away and would shop at New Moon online over virtually any store I can drive to.
I will always recommend this bike and ski shop. It isn’t just about the products because in a day of having a plethora of online merchants that I could probably get what I want faster and probably cheaper, I choose to shop at New Moon because of the relationship that these passionate people have with their customers. They very know about the bikes and skis they sell. They care about getting people out there on their ski/bikes instead of pushing the most expensive product on people. What I mean to say, even though they have a business to run they seem to make their caring of people the business. They are about community and sharing their passion. I hope they stick around for long time.