Promptness of staff and reliability to deliver what is promised, ie van pickup at arrivals and the convenience
of having my auto available for me immediately upon arrival at the parking lot.
We love the efficiency of someone being ready to take us to the airport from the moment we arrive at the lot and the short wait when arriving at the airport on the return. Additionally, the drivers were both very friendly and helpful.
Quick check in before travel. Prompt ride to the airport. Upon returning home the van was waiting for us (probably coincidence, but it was great ). Gave him our ticket and our car was up front and running when we pulled into the lot. Got a nice discount. Will be back for sure
I would like to see an app where information on passenger return can be relayed to the parking lot. This was the case in Newark but the option no longer exists.
The Parking Spot is very convenient. I started parking at this facility because I often fly United. However, lately, it is very common to fly out of Terminal C and land at Terminal A (or vice versa). So it is easier and more convenient to park at the Parking Spot than at the Terminal C garage, which means getting there from Terminal A, which can be a nightmare.
I have never had a bad experience. Everyone is nice, uncovered valet parking is great, and I always have a coupon/promo code to use when booking.
Keep up the great service!