The process was very smooth and driver was very attentive and helped other customers with their luggage’s. This was my first time using the parking spot and I will continue to it on all my travel plans!! Coming back was the same experience it makes travel a little less stressful knowing you don’t have to wait on someone picking you up, the bus picks you up and takes you in front of your car!! I absolutely love my experience
Easy to locate, easy to work with.
In this one case, we needed to use valet parking (instead of self-park). The car wasn't ready when we arrived - in the rain - and it took some time to find it and then to get it over to us (they drove up with the wrong car, which we noticed - in our trip exhaustion - after the car was loaded with our bags and we got in to drive home!). This has never happened with self-park, which we normally use.
Meanwhile, we think the TPS staff at Newark could have invited us into the office area to be out of the rain and stay dry, be by a restroom, etc, since they caused the inconvenience. We finally just walked into the office area ourselves, to get out of the rain. They did apologize for the wait, which was appreciated.
We'll be back to TPS (Philly South) in November, so Newarks one time inconvenience did not deter us from being your customers. And we continue to recommend TPS to friends who are travelling.
Prepaid parking was efficient on arrival and exit. Pick-up and return right to my car. The only negative - it wasn't made clear where we were supposed to get the bus on our return trip.
When you download the QR code for your reservation on your phone the entering and exit are seamless.
The valet people and bus drivers are friendly and helpful.