My wife and I were traveling with 3 very heavy suitcases. The bus driver and the valet attendant both went out of their way to move these bags for us without us even having to ask. We were super grateful! Excellent service!
Over the many years I've been using this facility, the service level has risen to an Excellent rating in my book. I use this location often and every area in customer service has improved dramatically. Especially the politeness of the staff!!!
So convenient.
The only negative was Newark is not our usual airport, so finding the exact shuttle pick up was a little challenging, but we eventually found it.