The ease of entering the lot and the shuttle heading straight to your car to pick you and your luggage up. I really enjoy how you can view where the shuttles on located on the all. Easy to book on the app.
the drop off was easy, even though the access to your parking lot is cumbersome... and easy to miss. I did the valet service, and the return resulted in a rapid bus pickup.. I did have a tad of trouble figuring how to properly check out, but once I found my paper copy of the resrvation, was able to show the code to the machine.. No one was around to ask queries, but overall tehis worked out just fine for me.