Staff are patient and willing to explain if you do not understand the new terminology regarding hooking up internet, wi-fi and a business phone. Willing to work with our schedule.
So far, every single time I've had an issue with my service (four, maybe five times in thirteen years) I've contacted customer service and the response has been professional, polite, friendly, and timely. Yes, it's expensive, but it's been a worry-free service and that's worth it to me.
Friendly techs, willing to work with you to determine issues and make valid meaningful suggestions to resolve. Fixing an issue without rolling a tech onsite is fantastic!
Nex-tech’s service is outstanding! I had a fiber optics issue and they fixed it that same day. After ruling out problems with the equipment, it was found that there was a problem in the actual line 4000+ feet away from my house. A storm was rolling in and I told them not to worry about it until after the snow stopped falling. However, they battled the elements and dug up the fiber and fixed it that same day.