It is very helpful to call the help desk; they respond quickly. The recent tech visit occurred the day after I reported the problem the night before— Blake came out early and solved the problem immediately.
I feel like Nextech provides local support. Thank you.
As we are switching our current Phones out, both Amanda Rohleder and Clinton Herl came out to visit with us about this. They were both very Professional, and we appreciated their time and expertise to assure us this would be the right way for us to go. Also Dave Pfeifer and Loren from Dodge City, both were very knowledgeable about what we need to do to go thru the switching process.
Staff are patient and willing to explain if you do not understand the new terminology regarding hooking up internet, wi-fi and a business phone. Willing to work with our schedule.
So far, every single time I've had an issue with my service (four, maybe five times in thirteen years) I've contacted customer service and the response has been professional, polite, friendly, and timely. Yes, it's expensive, but it's been a worry-free service and that's worth it to me.