Friendly techs, willing to work with you to determine issues and make valid meaningful suggestions to resolve. Fixing an issue without rolling a tech onsite is fantastic!
Nex-tech’s service is outstanding! I had a fiber optics issue and they fixed it that same day. After ruling out problems with the equipment, it was found that there was a problem in the actual line 4000+ feet away from my house. A storm was rolling in and I told them not to worry about it until after the snow stopped falling. However, they battled the elements and dug up the fiber and fixed it that same day.
Nex-Tech is always there to support us in all of our IT needs. We can pick up the phone and actually speak to a person who is patient and always helpful. Our bank is small and we heavily rely on Nex-Tech to keep our information secure. Great job Nex-Tech!!
Everyone that I dealt with was helpful, friendly and efficient. On the phone, the young man who assisted me was courteous and thorough. The technician who came to our house was prompt, professional and friendly. Our internet service with nex-tech is far superior to our old provider and the customer service from nex-tech is top notch. I couldn't be more pleased.