Had an issue with service, took the survey and then received a call the next day to get things rectified and straightened out. Thank you for doing that to me. That looks like it was above and beyond.
It took awhile but when the tech arrived he diagnosed and fixed the issue promptly. He was very courteous and friendly as well. He was very much appreciated. Thank you Nex tech!
You all are very helpful and get right to fixing the problem, and I personally know the tech, so it's all good having him come and do what he needs to do!