Help desk is and has always been the outstanding feature of your company. The help desk will be very very patience with we who are lacking in a technology IQ. This call required three calls and the problem couldn’t be resolved so a technician was sent to personally aide. The problem was corrected and the customer is happy. (Until the bill, if it isn’t too high. 😉) To the help desk, Thank you for your patience and clear instructions.
The service man was here with in a half hour to take care of my issue. The men they send out are always nice polite and great friendly men. They have always been that away when call out.