When I was in need, the quick response, the awesome TECH, Kevin and his great courtesy and knowledge about what he was doing. He took me from upset to calm and quiet, and I was grateful.
Kyle and (sorry can't remember) the other guy at the call center were actually extremely helpful! Kyle and everyone he spoke to had no idea what was happening to our Internet. On a speed test it would read 300 on download and "Boom" down to .02 download. Still have some issues with speed but it has sense gotten better. Kyle is a star at your company, he went well above and beyond to get the issue fixed. Even calling the next morning to check on how it was going. Now to the man with no name from the call center spent an hour on the phone trying everything he could from where he was! He was amazing and if you find out whom he is he also like Kyle deserve recognition! Thank you both.
The gentleman who came to put my router in were very efficient and super polite! They came right at the end of the day and saved me from the wrath of my children! Haha! Thank you Nex Tech!