Value and availability of 1GB fiber is key for both business and personal. Prior to moving to Nex-Tech I maintained 2 different internet providers and moving to a single source was the best move I made while preparing for the future.
We have had great luck with our Phone System that you guys installed for us five years ago. They have by far been the most reliable system we have had. First thing one morning, after some really bad storms, we noticed that the phones were off. It had never happened to us before. I went back to the closet where all of our equipment is located to look into rebooting the system. My thought was that if it didn't reboot with a simple on/off that we should get a call into you Nex-Tech to get a service tech out here. As I'm looking in the closet following the power cords to see which one goes to the phone system, I hear a voice behind me saying "I can take over if you want". I turn around and there was the Next-Tech service tech already here to fix the problem. He knew before we did that we had a phone issue. If he would have gotten here just 30 seconds earlier, he would have had it fixed before we even figured out something was wrong. I had to leave for a jobsite so I'm not sure what he did, but we were up and going quickly. I'd say that was pretty good service
Compared to our old ISP, our service is cheaper, performs better and is significantly more reliable. Actual speeds match advertised speeds, where our old ISP we only got about 60-70%.
Local help desk is awesome. Called about a pinched piece of fiber that I saw but was still working and within 2 hours a crew was here replacing it even though it was marked as preventive maintenance.
I don't think you could pay me to switch to anyone else.
Patiently listened to my issue. Gave initial good advice, had another tech check on it and called me back in a timely manner. [FIRST NAME REMOVED] problem is fixed.