Compared to our old ISP, our service is cheaper, performs better and is significantly more reliable. Actual speeds match advertised speeds, where our old ISP we only got about 60-70%.
Local help desk is awesome. Called about a pinched piece of fiber that I saw but was still working and within 2 hours a crew was here replacing it even though it was marked as preventive maintenance.
I don't think you could pay me to switch to anyone else.
Patiently listened to my issue. Gave initial good advice, had another tech check on it and called me back in a timely manner. [FIRST NAME REMOVED] problem is fixed.
When I called in, the person that answered the phone actually knew what I was talking about. I called ATT 1st, as there is a Phone Pedestal down in our area, and the rep at ATT had no idea what that was. It was helpful that the rep at Nex-Tech knew what that was.