Patiently listened to my issue. Gave initial good advice, had another tech check on it and called me back in a timely manner. [FIRST NAME REMOVED] problem is fixed.
When I called in, the person that answered the phone actually knew what I was talking about. I called ATT 1st, as there is a Phone Pedestal down in our area, and the rep at ATT had no idea what that was. It was helpful that the rep at Nex-Tech knew what that was.
It is fast and so far no black outs or buffering! The person that installed it was so very kind and patient. My only complaint is it took 5 months to hear back from your office about installation. I know you are busy but 5 months???
Friendly staff willing to work with homeowners on schedule and install. I like that there are no contracts or hidden fees. So far, everything has been communicated clearly and there have been no negative surprises.