Nex-Tech has always been awesome with any problems we have ever had - which are nearly always due to the KS weather. Our most recent visit from the tech allowed for flexibility on his part because we had a new roof installed and he was willing to work around the other schedules and do his best job possible to get us the fastest speeds allowed at our location. Kudos to you!
Technician came very promptly after I called. He was a bit too fixated on not coming into the store (even though it was easy for him to stay 6 feet from everyone else), so his repair took longer than necessary, but he did get us reconnected.
Your guys worked really hard in the heat and got the job done.
My only complaint is that I sent a request for help to the support email on your website, and no one responded for a day, so I called during business hours - then the response was very good.