Friendly staff. My experience with my instructor has been excellent. Ben is very patient, but in a subtle process pushes me to do my best. However, something must be done about the air conditioning in his studio. Its not even summer yet and at times its so hot in there I cannot concentrate on lessons. I practice hard but I shouldn't come out of a 30 minute lesson sweating. Get that guy a window unit air conditioner or something. He's worth the investment!