Extremely helpful customer service. Left getting exactly what I wanted and needed. They set everything up including registering the warranty, made everything very smooth and easy.
Every shop has great product, so it really takes something special from the people within the building to make a place to standout. That’s been my experience at north rim. I’ve been visiting this shop on and off since I was a college freshman in 2007, but it was until 2024 when I bought my first mountain bike (from north rim) that I visited the shop and other any regularity. Since that time, I’ve had hundreds of questions answered, many parts repaired/ replaced and I’ve always felt fairly charged, respected, and excited to come back and chat it up with the staff.
This is my fourth Trek bike that I purchased and from this store. Good product and good customer service. Tyler has done a good running his business. There is plenty of bike shops in town and other products are competitive but the customer service is what sets you apart from the others!
My husband had a flat on his trike and North Rim got to work on it right away, plus they had a couch where we could sit comfortably and wait until the guys fixed the flat. Thank you North Rim. We'll be back!
Another bike store told us they would get to it "eventually" but we'd have to wait for about 2 hours. Won't go there again!