I received very helpful, detailed, extensive, "beyond the call of duty" help from Skeeter, concerning possible reasons my usage of propane was so high. He educated me on my boiler system and what possibly may be the cause of my problems with it. He was very patient, and allowed me to discuss my concerns and ask as many questions that I needed answers to. He never caused me to feel that any question I asked was "dumb" even though I am somewhat ignorant of the mechanics of my heating system. I felt way more educated and able to discuss with my plumber, what I thought could be going on with my boiler in a precise manner, due to the help I received from Skeeter. He also discussed what to watch for in case of a leak concerning propane. In my opinion, "Skeeter deserves a raise for all the time he spent trying to help me and he is a huge asset to your company".