So far and it's only been 1 full treatment, our pest issue has decreased which makes me a very happy customer. Prompt response to my calls and issues. The technician is detailed and through in his inspection, goes out of his way to make sure things I wouldn't think about are checked and addresses the issue with us.
We like our service man, he is professional and always helpful. The one problem I have with Northwest is in the past they have increased my monthly bill twice and never notified me in advance. I called the local office and told them if my bill was ever increased again without my knowledge I would cancel my service.
Regarding the services that I get… Going the extra mile is their normal route. The technician is always honest, thoughtful, he follows up. He follows through and he even calls me to let me know that he is on his way. One of the primary reasons why I stay with Northwest is that they have always delivered on their promises. Those promises are carried out by the technician. We are very blessed to have our technician