It's timely and I'm contacted before, during and after my appointment. When it was raining the serviceman contacted me and asked if I wanted him to come regardless of the rain and I said not.
My appointment was rescheduled timely.
I like the determination that our exterminator, "Mike" has in conquering our ant problem. He always makes himself available and keeps us updated on arrival times.
It's effective first and foremost. Second, the technicians have always been outstanding! Additionally, if there is ever an issue that comes up, like ants in the kids room, the response is quick and effective.