We just started pest control with Northwest, after already using them for termite control and so far so good, we had a great experience with Rafael, the gentleman who came out for our first treatment. He took the time to explain every step of the process, including telling us what he was using, where and why. We learned a couple things about pests and we are hopeful that we will never see one again in our home. Loved Rafael, so patient with all our questions and very knowledgeable, pleasure to deal with, hope he comes again to our home for the next treatment!
We are always notified of the date & time when a tech will be here. Unless we’ve reported a problem that the tech needs to discuss, he completes his task, w/o bothering me/us. Not having to be here when the tech comes is also a great help! The pest control service has been excellent, & we are pleased!
Bill McCracken is a major plus for a team member within your company. He carefully explains each process and responds to any additional needs we may have