I've never used any other realty company before, so I don't know what was better or worse about Northwood compared to the competition, but our realtors, Frances and Mark, were very great!!! We felt very cared for by them and they really put their "all" into finding us the right home. Mark was really awesome in going "above and beyond" in making sure that all of the details about our new home were exactly the way we wanted them. Overall, these two totally rocked the house! My only complaint is that during the negotiations with the seller, a home warranty was offered and I told our realtor that we didn't want it, and he continued to try to push it on me even after I expressed whole-heartedly that I did not want it nor did I think it was an appropriate response from the seller. Besides that one thing that Mark pushed too hard on, he and Frances were literal super heroes!!!!