I like that I can come in and not have to think about what I should do to work out. It's nice to have someone tell me how many reps and how long I should be running on the treadmill.
Phillip is the best. He is the definition of a coach. He helps correct form during exercises, he keeps the group motivated and celebrates successes. And he is fun!
I love the intensity! The ability to modify the workouts for all fitness levels is great too. Your instructors are high energy and just super!
Something to improve customer experience: I wish you would allow no penalty for last minute cancellations for members who have the unlimited class plan. My work schedule is unpredictable and demanding- I have to cancel at the last minute due to work travel and don't like paying 12.00 each time.