Trainer's easy going attitude and encouragements.
What you can improve on:
-One customer engagement activity that I really liked while I attended an OT in Michigan was that they took song requests from us and played them during workout. You can try that once in a while. Nowadays, any song requests can be easily played over Youtube from trainer's phone ;)
I like that each workout is carefully planned and orchestrated to provide the most bang for the hour.
I like that the workout is overseen by well trained instructors and trainers, who pay attention to form when we can't see it ourselves, and who gently correct.
I like that reserving a space in advance means there will always be room for me when I get there, and am not scrambling to find a spot, or worse, unable to take a class because it's full.
I like the quality of equipment and that each station is always stocked, ready to be used for the class.
I appreciate being able to monitor my heart rate on the screen.