I like the structure, the easy non-intimidating atmosphere. The staff is 2nd to non from the phone to the door opening. The reason I gave it a 9 is that I think the overall explaining of the heart monitor and numbers throughout the workout is a little confusing especially since it's a new concept for many. * I don't think you should have to purchase the monitors - they should be part of your membership to use and return each session. Maybe a fee if you walk out with it and don't return it.
Love the group atmosphere and energetic trainer Heidi. Heidi exhuded much enthusiasm and made me feel very comfortable for my first session. I also enjoyed the 50/50 split between cardio and strength training.
I love the coaches and staff the most. They make my workout experience fun and enjoyable. I also love the different workouts each day and how you don't know what you are going to get. The people in the class are a lot of fun and I have become friends with many of them. Overall it has made a huge difference in my life and I love it!