Staff was positive, encouraging and accommodating. Our transportation got hung up and we arrived only 5 min before first class. Despite this, the staff got us through the induction quickly and we started the workout only a few min late.
Everything! OTF trainers are amazing, the classes are always different, and I don't feel like I am in a competition with anyone when I train. Definitely love the heart-rate monitor so I know when I can push a little harder or when I have to slow down.
I like the studio, the variety in the exercises and the intensity of the workout. Plus the instructors were amazing. Charlie in particular who sacrificed part of his first day teaching a class (alongside Ian) to make sure that I was ok.