The OTF Flagstaff crew is literally top notch. The coaches and front desk support are amazing and make the hour long experience feel individualized and welcoming. (Special shout-outs to Eric, Cierra, Lily, and Rachel!!) Everyone knows your name, your goals, when to push you, and how to make your day! The facility itself is one of the best for workout flow, not cramped or hard to maneuver around machines or other people, just the right placement. And it's clean! For the most part, people here seem to understand the concept of "wipe down your equipment" so it's not a complete disaster or germ farm...still feels like a pretty new studio because of it! I love the OTF Flagstaff family and would give the full experience a higher score if there were an option to do so...just visit ANY other OTF in the country and you'll know what I mean - OTF Flagstaff sets the bar!!!