I like that is planned out and different every time I come!!! The coaches are great and very motivating!! I do have two things I wish were a bit better ! My heart rate monitor doesn't always work properly and I have even had it replaced ! I get a great workout regardless!! I also wish the front desk staff were a bit more friendly !! They are cordial and are friendly to certain people but not out going and I feel if they were they might just be the thing that would attract more members !