I love all the coaches and the front desk staff. Everyone is extremely outgoing and friendly. And the coaches are all extremely fit which is motivating :)
The facility is very nice as well - the only reason I didn't give it a 10 is because I always end up in the floor area by the back exit where the rubber flooring is loose. It has been this way for several months and it's very frustrating trying to avoid tripping over it while trying to focus on my workout.
Variety. Intense, but very customizable - ultimately up to you for how hard you go. Screens with splat points are helpful. Like the simplified zone training concept in that it gets the point across without being overly complicated.
I love that it's different every single session. I love that the coaches get to know you and your ability and are there to push on days when you'd rather slack off. It holds you accountable and makes you get your best workout possible.
The coaches are always positive and encouraging. They are all grea!! I love that the workouts are always different, you never know what to expect. I also find it helpful that I am competing against myself using the heart monitor.