Love the studio- very clean, great amenities. Class times are convenient. Love Coach Allen! I'm not as big of a fan of some of the other coaches (sometimes too high-energy for me and I don't really love being told to constantly "high five" everyone... just not my thing and the pressure to do it stresses me out when I just want to work).
Parking is OK. Rates are higher than other cities but founder's rate helped make it feasible for me. I see changes in my fitness after going 3x/week most weeks, which is exciting.
Love the HR monitors.
One thing another studio did, that I liked, was write the daily workout on the wall somewhere so when you walked in you'd know what to expect.
I like the research base, the technology, using a heart monitor, receiving data by email, the friendly staff, the variety of activities during each session, and the easy-to-use app for scheduling sessions. I also like having a coach there to motivate me without having to pay individual personal trainer fees.
I love how much the coaches motivate you and make sure that you are doing the exercises correctly. And everyone at every studio I have been is extremely nice and they go out of their way to be helpful.