Start with communication. I was contacted by Corrie to confirm I was coming in for my first class 30 min early and making sure I knew what to bring. Came in for my class, they had my paperwork ready for me to fill out. I have a severe latex allergy, when I asked if the bands for the monitoemrs had latex they were not sure but immediately went on the search for answers! We found out I can use the Core band.
They did a very thorough walk through of how the gym is set up. Once the coach got in I was introduced and he walked me through how the workouts are set. During my workout Kevin the coach made sure to check on me several times throughout the workout. Afterwards he showed me how to read and made sure I understood the readout from the monitor. The membership info was them given to me, without being pushy. I went home that night, considered what I wanted to do. I was highly impressed by not just the workout but the staff. I went back in the next day to sign up.