Our technician was very thorough with the information given to us. He made sure to answer any questions that I did have. Well, also informing me of everything he was doing before he started.
The person coming to spray has always come by to visit before he splay's, His first worry is how is the spaying helping, is there any other thing he needs to look into to help eliminate the pest.
He also comes by and lets us know he is done, explains what he did and every now and then finds a hornet's nest and takes care of it.