The shuttle has always been quick to our car to pick us up. The drivers have always been cheerful and pleasant. On our returns, if the shuttle isn’t there, we’ve never waited more than 5 minutes for the next shuttle.
The employees not only treat the customers well, the management treats the employees well. There is something about a company that has a vision of customer service that starts at the top and ensures employees - the front line - are taken care of first.
Enjoy the more punctual shuttles for pick-ups and drop-offs. Also enjoy the water at the exit. Prefer promotional parking rates as the cost to park - fully burdened with taxes - is on the cusp of me taking an Uber rather than driving and paying for this service.
The young man who picked us up at the airport was very nice, friendly & helpful.
What we didn't like was the inability to get anyone to answer the phone for us to be picked up. Took several tries. Could not find anything on my app to send a message for pick up.
Priced reasonably. Easy in and out. Short wait times at the terminal for pickup. Very secure. We have been using them for the last six years exclusively.