Very convient to and from the airport! No lugging bags or finding parking and at a rate as good as the airport offers! Can't beat the service, shuttles are extremely frequent so there is no waiting on leaving or arriving! Great bang for your buck!!
Customer service. Everyone is helpful. Quick pick up. Easy check in and check out. And a bottle of water on my way out- I didn't even realize that I was dehydrated! And I am earning points towards free parking!!
Improved security. Improved speed of pick up (less wait time). Water upon arrival - nice touch. The coupons. Although you need more drivers so there is more than one driver in the mornings, not only one driver on duty picking up so many people that people have to stand on the bus and we keep circling the lot for more. Also the greeter should know which sections are full, and direct you to an area that is not full rather than having us drive around forever, only to eventually have to move to a different lot. So not sure why I rated 10. If there was a better alternative, I would switch. You have the opportunity to win back my loyalty, but service has declined over time. The facility often seems understaffed lately. Also the recent break ins pointed out that there was no security. Driver told me there is now all-night roaming security on site, which is necessary and should be promoted.