The ease of scheduling a parking spot, coming right in when arriving using the QR Code concept and the immediate arrival of the van to take us to the terminals.
USUALLY I like everything about your servive. This is the first time I have ever experienced poor customer service. When I left on Saturday evening there were several employees by the door closest to the exit where you pay to leave. They were having a conversation but swearing excessively. I called out "nice mouth". They asked what I said. I repeated, "I said, nice mouth". And then one of the gentlemen (?) then approached where I was paying. That felt threatening.
The ease of self parking using the App. There is no wait time. The bus arrived promptly and got us to the airport quickly. The driver was very helpful and courteous.