Usually, the wait is not long at the airport. You can track your vans on the app. Every employee I have come in contact with has been very helpful and friendly. Pick up at the lot is almost instantaneous most times!
Your website needs a little work. Setting up your trip is not intuitive and a little confusing. I figured it out, but I wonder what others think or how much business you might have lost!
Your shuttle vans are very efficient in that I seldom have to wait for transport to and from the airport. I also like having someone helping me when I can't get into or out of the parking lot.
Arrival was easy and we were directed immediately to a covered spot as we'd reserved. The shuttle was there before we even had our luggage out of the car. On return to the airport it was about a 10 minute wait for the shuttle to arrive because the airport was extremely busy on a Saturday afternoon. The fact that we were able to track the shuttle location via the app was comforting. The team members were very helpful, friendly and professional and I wouldn't hesitate to use this service again in the future.
Shuttle available either immediately or within minutes when arriving back home. Delivery to the door of the departing flight, No need to hunt for a parking spot. Very helpful!
Everything, except occasionally the van will drive all around the lot multiple times before heading to the airport. I understand the vans need to be used to maximum efficiency but I get a little car sick when it goes all-around multiple times....