The customer service is #1. Any time I have called with an issue it has been resolved at the time or it is researched and an answer has been communicated to me.I would recommend Osterman Propane to anyone befor any other propane company. They are the best!!!!
I have always had very good experience with Osterman Propane since getting their service in January 2021 and Debbie in the local management office is always very pleasant to talk if I have any questions. Thanks for the awesome service!
Regards,
Jamshed Iqbal
Osterman is providing the gas to my pool heather since 2014 and always doing a great job, employees are very professional and friendly, I high recommend Osterman
I have been doing business with Osterman for over 5 years as both a commercial and residential customer. The prices are competitive and the service is excellent!
Professional and service delivery is usually on time before running out of propane. Price per gallon is very high and that is my only complaint. Like to see Osterman be more competitive with other vendors rates.
We've never had any problems. There was one time recently when we were quite low and we're set up for automatic delivery so I was confused as to why we hadn't received a delivery. That would have been a problem if I hadn't checked my account as my husband doesn't check it and he's quite ill so having no heat would have been a huge problem. I called and was told that it was likely due to some inclement weather that we were having. I was assured that we had enough and that a delivery would be made the next day. It was and we were fine but if I understood correctly whoever is in charge wasn't aware that we were that low. We are happy with our service and product.
Both customer service representatives I spoke to were friendly, clear and helpful. Service was quickly scheduled and as expected. Shoutout to Maureen, especially.