Everyone that I have worked with from the office staff to the technicians to the delivery drivers have all been top-notch! Propane is propane anywhere you buy it but you can’t get people/staff like this.
The delivery driver was a sweetheart. I had my hose bib open (I didn’t realize it), and he shut it off. He told me before he left. I really appreciate his looking out for me.
I have been a customer for eight years and have never had any need to for service because they do it automatically, maintenance and delivery.
I smelled gas around 9 am while hanging laundry outside and called because I thought it was leaking. Not even 20 minutes later the service man was backing in. Very clean presentable uniform, well kept older man with manners tested my system and assured me there were no leaks, but I was very low from cooking more.
At 7 am the next morning I received a delivery of propane to ensure I wouldn’t run out. I wasn’t scheduled for another week!!!
Now that’s customer service, folks!!!!!
There are many positives for this company but what I relate the most is the friendly and helpful women that answer the phone… they are always cheerful and really want to solve your issue or questions.
Thank you!
Professionalism. When I call in and when I see the delivery technician, everyone is always helpful. I would like to see the price of the propane get dropped a bit though. Do you offer any long term residential customers with great payment history any type of break in the price? Is there a monthly payment plan option, or by in bulk plan when the price drops? Thank you.
Everyone at Osterman is professional, knowledgeable, and friendly. We are coming up on our 8th year with Osterman and truly appreciate their prompt and affordable service.
Connie Rue-Stange
Waterford CT