The gentleman that helped me was outstanding. Super attentive and friendly and patient with my questions. And he and the rest of the staff worked quickly to put on my rear rack and slime my tires so I could get back down to El Paso and start riding. I will absolutely come back!
Does a great job a keeping my recumbent trike in good repair. If something breaks, Pablo and his crew are my go to maintenance and repair establishment. If I need equipment or supplies, Outdoor Adventures has everything I need!
I liked how much Ben knew about the bikes and the recommendations that he made. I never felt pressured to buy a bike or other accessories and it was an enjoyable shopping experience. I also liked that I was able to test ride the bikes and that I got a year of free service with the bike.
Pablo and Jared were great. No attempt to upsell. They answered my questions and helped me set up my new bike., and loaded it into my car for me! The bike was ready on time and they even had a kickstand attached promptly while I waited when I realized it didn’t come with one.
I had an unfortunate experience----my bike riding is the ONLY out-of-the house activity I have engaged in during the pandemic. I had a flat on the rear tire of my pedal assist bike and took it in on Friday, 6/12 but was told the shop had no tubes. I managed to find a tube and took it in on Saturday, the 13th. I waited all that week and only called the following week, not wanting to bother you when you are obviously so busy these days. Both the tube and the bike were there but it seems that no one knew that they belonged together. Service was very rapid after the confusion was cleared and I am very pleased with the response from that time on! I remain your dedicated customer and I understand how this happened, but I was devastated all that time I could not get out of my house to ride!!!