I have sent multiple emails and tried calling the shop several times this week about a returns query and you are uncontactable. Meanwhile I’m bombarded with emails requesting feedback. It’s very annoying. Please just deal with me query.
Customer care is of the highest standard. Call back, follow thru and meeting commitments is of the highest standard and consistency. Stephen in repair and maintenance is one the best professionals I’ve ever met. His commitment and support is unparalleled.
I found O E bikes to be efficient and quick, I didn’t have to wait long for delivery. The part arrived as stated amd in a recycled packet, which I approve of. Their prices were also very competitive, I would recommend them to anyone looking for parts.
They completed a service on my son's bike and went above and beyond putting a new tail light and bell on for him so that he can cycle to school safely. They also added fenders and a new saddle (which I asked for ) but not without confirming the cost before hand with me. Great job, will absolutely use them again as went above and beyond and quick turnaround too.
I love that so much of the SIS products are stocked and that overall there's such a fantastic range and selection of products that cover all sporting needs. The click and collect service is extremely handy and quick and I found staff to be really friendly and helpful too. I'll definitely be coming here for all of my running nutrition, hydration and energy supplies from here on in.