Walked in and the manager, "I think James," grabbed my bike, put it up on the stand, and showed me how to fix it if needed, since I live out of town. He was also invaluable with my halfbike!! He also installed a new bike seat on the spot! Wonderful service all the way around. Thank you! Tina Richardson
The customer service at Outspoken is excellent. I received a text stating that my bike was ready after I received a phone call explaining what the bike needed and the total cost. The guy loaded the bike for me when I went to pick it up.
I’ve been working with Brian for all my bike fit needs for the past couple of years, and he’s been awesome every time! I recently purchased a new gravel bike from Outspokin, and Brian made sure they had sizing options ready to go before my appointment.
He went above and beyond—meeting me on a Sunday to not only size me for the gravel bike but also fit my MTB. He offered some great suggestions to make my rides more comfortable, which I really appreciated.
As soon as my new bike arrived, he reached out right away and had it ready the next day for a final fit. Now I’m all set for some new adventures!
I highly recommend!
-Lauren
Super friendly, knowledgeable, and professional staff. I went in to get a new shifter cable. Ended up getting a new shifter installed for a little more than what the cable would be. When I picked up my bike, I noticed my tires had been filled (they were low when I dropped them off). Despite being new to biking, the environment was welcoming. Overall, great experience.