First of all, your shop is very convenient for me.
I also usually can find what I need there, including cycling clothes and parts.
Your service department has always been quite good as well. I always feel that my bike is in good hands.
The mechanics and sales staff are knowledgeable, personable, and helpful. They know bicycles inside-out, and consistently follow through with promised repairs in a timely manner.
I walked into the store with a price range and walked out with the best purchase I've made in my life. Staff were incredibly polite and easy to talk to and got me set up with what I wanted before I even knew what that was.
James (Service Manager) was awesome to deal with; from start to finish he handled everything from dealing with Canyon (warranty issue), to the repair itself. Couldn't be happier, and I highly recommend.
Buying a nice bike from Outspokin has kept me healthy. I will turn 81 this month and can still do 9 miles at the park 3 times a week. BIking is the real "fountain of youth." Maintenance is super also.