How fast they were able to help me. I was going out of town on Saturday at lunch and planned to take my bike with me. While packing on Friday night I noticed one of my spokes was broken.
I was at the irmo store right as they opened on Saturday. I told them I was heading out of town in a few hours and they told me it would be ready before I left town. Within an hour they fixed my bike and I could take it on vacation. Great service.
The service is very friendly and the staff is always happy to assist and very knowledgeable. They will answer all your questions and make sure you have everything you need
Customer service was top notch. Very polite and prompt in addressing the issue with my bike. I was able to bring my bike in and get it service immediately.
I worry about everything I buy if I’m going to get great service. I do very thorough review research on everything I buy. I bought an e-bike from outspoken 4 years ago and the service is the best. Perfect example, my e-bike kept cutting off. Took in for repair, they found problem and had part overnighted and fixed by noon next day. I needed the bike the next day for vacation so they rushed everything. Now that’s service. Thank you outspoken.