Personal attention from sales people who are very knowledgeable and go above and beyond. I just went in for a part, but was informed on better practices for bicycle maintenance and introduced to a new tool.
Arnie was super helpful. He's really knowledgeable and also he just has a cool vibe, like he was very patient with us and thought ahead about the bikes we might want to try. We came in for a TREK FX #2 model, and he ordered a 2, 3, 4 and also a 6 for me to try out. We ended up going for the best model that he offered us in that series, the FX #6 because the electronic gear shifter is really nice and the ride was a lot smoother thanks to the carbon wheels. It's a really nice bike. Thanks Arnie for working with us and for helping me customize the ride for maximum comfort! I really like the convenience of the location and that I can come in and have an adjustment made needed, as well as a tune up.
(Brandon was also helpful as far as his expertise. Thank you.)
The service was very friendly and knowledgeable. And the turnaround time was amazing. I did notice on thing, my seat as a bit loose when I first got on it. I think someone adjusted it and didn't tighten it down. Not a big deal.