Staff in all areas are highly skilled, knowledgeable, patient and welcoming. They’re always ready to give suggestions or perform service on your bike.
I will definitely buy my next bike here.
Very friendly and knowledgeable staff. Was a pleasure to chat and discuss bikes with them. They were very enthusiastic and engaged. Great shop and great people!
The mechanics at Palo Alto bikes are the best. Amazing knowledge and service and great to talk to and get tips on cool trails and rides. My bikes always come back feeling like new.
I had an issue with my bike that needed doing quickly. The guys at PA bikes were really helpful and fitted the job in straight away.
Very happy with the work done.
Helpful staff…Logan is very knowledgeable and friendly. Have had several great interactions. Other staff are knowledgeable as well but a little more passive to engage.
Assortment…bike accessories are well chosen, have many options, and there’s been plenty of stock on hand for what I need. I mean to say your curation is really good…usually find what I need or a great alternative I hadn’t considered.
I’d like to see the clothing assortment venture into a little more gravel/casual (eg, please carry OrNot!) as you currently skew heavily road/race. Would prefer to do more of my shopping with you but I can’t as-is.