The facilities are clean and welcoming, and the instructors I am working with are skilled and patient.
I would have given a lower score based on my experience with the front-desk support. They seemed overwhelmed with the new systems change and the number of people that needed support. I was signing up for the first time and the person seemed rushed and a bit impatient. I know the system updates probably put extra pressure on that staff.
Palo Alto Family YMCA provides amazing opportunities for maintaining and improving health and well-being. The instructors are excellent and caring without making participants anxious about their performance. Thank you!
The instructors. They make or break the class. The early morning spin classes on Tuesday and Thursday are very convinent and Jack is an excellent instructor.