I appreciate speaking to a human being when things go awry. Which they did in this instance.
We have been a customer for 30+ yrs.
We have scheduled deliveries.
We ran out sooner than our scheduled delivery date.
I called( goggle says they open at 7:30am, not accurate) after 8:00am.
I spoke to” Chris” from customer service who was very helpful .
A delivery was on the way.
They couldn’t provide an ETA, which I just don’t comprehend. I mean everyone has a phone attached to their person.
I get , they possibly don’t want to commit to a time. But most people are reasonable.
As it was, from initial call to actual delivery( very polite young man) took approximately 4hrs.,
I was able to get back to work
Charles came out quickly and was very informative when directing us on the problem with our tank. He reported it quickly and had another tech out super fast. Dan was also so helpful and kind and took care of us immediately to ensure our health and safety.