Everyone I met went above and beyond. Jennifer worked to get me an earlier inspection. I didn’t really expect a call back, but she did an hour or two later and found a spot in 3 days instead of 30 when I would have definitely been out of gas. My technician who did the inspection was phenomenal. True professional, incredibly smart and knew his stuff. Walked me through how everything worked and made suggestions for upgrades in a very-unsalesy way that made me really trust him. Two people in very different positions is a testament to culture.
You have respectful drivers and the people that answer the phone are also respectful, helpful and take the time to explain what’s going on with any problem that I might have
The delivery man, I think his name is Joe, was very courteous when I asked him some questions. He answered everything for me and explained the schedule.
When I had called about my propane bill being excessively high I spoke with Chris & Linda and they did right be me. They adjusted the bill to a more appropriate price & also enrolled me in a locke don rate for the winter. I feel much better and will continue to stay with Paraco.
-Thank you
I have always found Paraco to be reliable and dependable. I am a member of the Hudson Valley fuel co-op, which certainly makes prices much more attractive. But both before I joined and over the past several years since Perico has always delivered whenever I’ve asked them to and has really never disappointed me. I’m on the automatic monitoring system now and I appreciate that they generally come to fill the tanks up automatically and have never been laid in doing so. There was also one time many years ago, where my heat stopped working overnight while I was out of town and I noticed it through my Nest app, and Paraco and their emergency service really helped talk through things with me in the middle of the night and offered to go over and take a look at everything for me as soon as I could get someone to meet them there- I appreciated having that piece of mind.