I went in for a sale item and ended up buying two upgraded items also on sale. The staff was very friendly and helpful. The bibs that I purchased are made with quality and care.
Staff was amazing, not pushy at all. I have been to other stores where I was feeling pressured to buy a bike. Here no pressure just information and I loved it.
Great customer service
I know I should be able to change my own flat tire - I even took your Saturday morning class. But I can't. I love that I can bring my bike in and y'all fix that flat without shaming me. I'm back on the road, swerving around nails and broken glass - a happy commuter!
The folks at Pasadena Cyclery were extremely helpful and were willing to work with any budget or use-case concerns. They were very accommodating and helpful, answering any questions I had while also handling all the technical assembly and installation of my bike and its accessories!
The team at Pasadena Cyclery were friendly and helpful at all times. My bike was in for a warranty issue and Markus made sure I was informed and up to date and when to expect my bicycle back. Would highly recommend using them and I will be a repeat customer!
I’ve been going to your store for nearly 30 years. It’s always a great experience. Your staffs knowledge of bikes and local trails makes for a good chat every time.
It was a well presented bike maintenance class by Markus. Thoroughly covered all questions and was very helpful. Everyone should know how to patch up or replace a flat tire the correct way. Markus did a great job! Thank You !