The store is a nice size and well presented environment. It’s not a cheap looking bike shop. Plenty of things to see or buy. I feel like a kid at a toy store. They could use a better on hold music. I was put on hold and had to wait and hear this crazy sounding music that sounds exactly what a carnival mad house maze would play and it was short looped. Whoever chose that music is nuts, lol jk
We asked for packing a bike for travel, and you did a great job, however the box you used was from an electric bike and we had to open at the airport because ebikes are not allowed in flights..
Daniel was fantastic -- so helpful and kind - went above and beyond! We love and trust Pasadena Cyclery for everything we do with bikes - customers for life!