Marcus on the mechanical staff was very helpful regarding my wife's 60 year old Raleigh bicycle on the new tire, etc. The advice he offered regarding servicing the three speed Strumy Archer hub helped me avoid what would have become a protracted adverse experience.
I found him to be warm, knowledgeable and professional.
Thank you Pasadena Cyclery.
The Lady who helped me at the desk was very kind, efficient and is highly professional. She answered all my questions and proposed to make some research regarding a back rack for my Celesta bike.
Men were very rude. They would not speak, nor greet me when I entered the store. I am a colored person. They need to change their attitude. They really embarrassed me.
Pasadena Cyclery are a great shop. I've been buying and servicing bikes with them for a couple years now, and they do an awesome job. They're friendly, smart, knowledgeable, and helpful. Plus, the shop runs a cycling club with regular, easy group rides and hangouts. If you're in Pasadena, Northeast LA, or the San Gabriel Valley, they make an awesome local bike shop.
I can always reach to a real customer support person without much waiting time. The product I purchased through the web matches its advertisement in both quality and price. I would love to shop there again both online and offline.
We purchased an Allant +7S from Pasadena Cyclery and the price was fair. This was the 2nd identical Allant that we purchased but, the 2 were built very different. The one from Pasadena was built tight, solid and there were 0 squeaks. The other one we purchased from a Trek factory store was exactly the opposite. When I needed a factory repair to my (Pasadena Cyclery bike) they were "can do" and actually fixed both bikes. We decided to increase our range by increasing our battery from 500W to 1kW (in 2026) & Markus was able to source all of parts (Our Gen 1 Alllant was discontinued in 2024) and completed the upgrade when the local ( 3 miles from our home)Trek store said it was impossible. Pasadena is ~45 Miles from our home and absolutely worth the drive. The staff is friendly as are the customers because everyone is just low key. We enjoy being outside in the wind and love all day rides from the perspective an awesome workout. If you're an angry spandex sponsored cadence bro you should still come here because they know their stuff and you'll get a great deal but if your not, come here because your welcome... even if your looking for something different.
- Happy customer!
I went in for a sale item and ended up buying two upgraded items also on sale. The staff was very friendly and helpful. The bibs that I purchased are made with quality and care.
Staff was amazing, not pushy at all. I have been to other stores where I was feeling pressured to buy a bike. Here no pressure just information and I loved it.
Great customer service