All right, here we go:
1. The videos should start at least 5 minutes before class. Maybe play them on a loop for at least 2 times. You're taking up valuable class time, not giving us enough time to adjust weights or anything based on what the video says, and if I miss something, I can't rewind and see what it said.
2. The days workout should be on a whiteboard or something. It makes it much easier to see what kind of weight we'll need. As it is, we're seeing something like clean and press on the board, and we're all thinking, ok I've got it. Then, when we are about to start class, the video says, go light on the weight, or go heavy on the weight, but class is about to start so there's no time to change it. Then, during the class, I spend a minute trying to get the weight right and miss the exercise. It's a pain, especially if we are only doing the exercise once. It also makes it easier on the trainer because they don't have to keep running over to the printout to see what's next while we wait around for them. Gives them more time to help clients with form, weight, or digressions or progressions.
3. The grey mats stink. I mean, one literally smelled like urine. They tend to collect sweat. They're better than the puffy black ones, but they stink.
4. Doing exercises where I grab someone's hand or have to touch someone else is gross. I'm sweaty, they're sweaty, it's just nasty all around. I don't want to do it. I could hold onto dumbbells and get the same effect most times. Maybe that will mean you have to get some more 25-35 pound dumbbells, but that's a good idea anyway.
5. Donny should come lead a class every once in a while. It would give the trainers a better model of what they need to work on and keep him in front of his clients that haven't seen him in a long time.
I've been meaning to brag on the employees.
Ben: He's adorable and great at client tests. If I had more interaction, I'm sure the feedback would be positive.
Rochelle: Even at 5am, she always has a smile on her face. It has been amazing to watch her confidence grow and her body shrink as she works the program. She is beautiful inside and out.
Abby: Abby shows sincere concern and provides great modifications on an individual basis. She is excellent at managing large classes...probably the best of all your trainers. Like Rochelle, it is always refreshing to meet a smile and positive attitude at 5am.
Mick: I don't have many classes with Mick, but he takes a kind, realistic approach with clients, knowing who wants to be pushed. I had one of my best push-up classes with Mick because he really got in my face and pushed me to continue when I otherwise would have backed off. Off the floor, he seems like an intelligent guy that would be great in sales and operations.
Austin: I enjoy Austin's stories because they take my mind off the pain. Imagining what he has been through physically and mentally by serving in the military, makes me feel like a wuss for complaining about anything, so I generally want to work harder when he's teaching, if only out of respect.
Shaquille: Shaq has grown tremendously since he started. Once shy and timid to lead the class, Shaquille is by far my favorite (please don't tell the others because they are all awesome). I only go to weekend classes because I know he teaches. He pushes me, knows his anatomy, but understands a real injury. Shaq was the one that taught me I could load up on weight and squat lower after he corrected my knee position. He pointed out that I was wearing the wrong shoes for squats...which made a WORLD of difference. He saw me fall apart when my knee gave out when I ran when I should have been recovering and offered support by explaining his own past rehab (Abby also related on this level with true sympathy.) Point being, I could see all the other trainers finding success and fulfillment in other areas, but training is something Shaquille should really continue to develop because he seems like a natural. He could stand to come out of his shell just a little bit more, but I'm sure that will come with more experience.
I know you get all kinds of feedback, but I think your staff deserves a real pat on the back. You've got a great team!
They customize the workout to your level of fitness. Based on that you work at a level appropriate for you and that makes the workout feel safe. They give you an eating plan that involves normal food. I feel like they actually care about my success here - that my membership is not just about revenue. They seem to genuinely want my success. That is really nice for someone like me, who is older and getting back into fitness after a very long break. Gyms can feel very intimidating when you are out of shape. The intimidation factor is just not here. The owner and staff seem very knowledgeable about fitness. I'm really happy that I chose Peak Zone Fitness
At a minimum, have cardio at every class. At best, provide similar training for cardio as for strength exercises: how to improve, adjust speed/incline, lead intervals, etc. The only direction provided for cardio is how long to stay on machines. Also, I do not think the videos are beneficial. They are difficult to see, create significant lulls in class and it's too hard to remember. Would prefer to watch the instructor in real-time. Have heard this from multiple others in class as well.