it is always great - Shem is a true asset very friendly, helpful and always willing to go the extra mile! The team are ready to help, make recommendations and take the time to listen to your concerns to find a prompt solution. We travel >30min just to come to this shop.
I really liked the personal service and the bike fitting with NAS was great. The bike is amazing and such a notiable differennce to my old road bike - set a 40km PB yesterday in zone 2!
Took a little humble on my way to Whitstable from London, so chain overshooting with crunching gears on my beloved Forge (which still got me there though); a couple of days later, I phoned the Pearson service dept who said to bring it in right away which I did in husband's support vehicle, expecting to have to leave it. However, a swift diagnosis of bent hanger and offer to fix it there and then was wonderful news. Chat with Will over a flat white and bike all sorted !
Terrific service from people who really know their bikes, and know their customers too !
I've always been happy about the service I've got from Forge 1860 (nee Pearson Cycles) over the years. It's one of the reasons I keep going back. There are closer bike shops to where I live, but the extra tiem used to get there is well spent.
Excellent products, excellent service, excellent old fashion local bike shop attitude. Also - people notice a Pearson bike when you’re out riding ! Always great comments
Excellent, friendly service, extreamley helpful and knowledgeable. Bike mechanic also very experienced and knowledgeable . Perfect coffee. I couldn’t have expected any more from a bike shop.
Very happy with all the staff.
Many thanks to everyone.
Ben
Outstanding customer service! Booked my bike for a service. Good recommendations for new components that needed to be replaced.
Got my bike back and it feels like brand new.
If you are looking for a bike service I highly recommend Forge1860!