Customer service has been superb since my first enquiry about purchasing the Pearson On and On. Prompt replies to emails and polite friendly staff when I’ve had to call the store. My bike arrived the very next day, well packaged and a quality bit of kit. Shame there are no stores further North.
Excellent products, helpful and friendly staff. As the correct shoe size wasn't in stock it was ordered and posted very promptly. Thank you Forge 1860 for exceptional service. I'll be back in future.
It's not just the great products that make Forge 1860 a great business, it's the outstanding service.
Nothing is a problem for the team, in my experience they are all there to help. I find that you get straightforward advice, not just attempts to sell more products. And if you are in a jam they will be sure to do their best to sort you out. I have experienced that myself. And in the shop I have witnessed first hand how they help others to take the stress out of tricky problems.
This family business has been around for a very long time and given the way that they operate, they deserve to be around for a lot longer!
Extremely happy with my Forge. Service from the team in Sheen was first class from the fitting with Nas through to the communications during the build and then the handover. Love the bike. I would highly recommended the Forge if you are looking for a bike that is a comfortable joy to ride for hours on end.