Repair was scheduled quickly, Matt listened to me and was respectful. The repair was completed quickly and reasonably priced. I was helped loading my trike into my truck. All around a good experience.
Matt and the service department staff are wonderful. As a frequent, regular customer, they always accommodate, listen to my concerns, and get me on my way as quickly as possible.
The ability to walk in you your shop and have an issue with my bike (eg, flat tire) addressed while I wait. Also, the free pickup and drop off of bikes for tune-ups in the winter or early spring is a great service.
There is no more professional, well organized, courteous and efficient bicycle dealer than Pedal. They go the extra mile and are highly knowledgeable. It is a pleasure to interact with their team.
M. Higgins
Mechanic was willing to, as he phrased it, "send it" with attempting to set a crown race after I assured him I would not hold him responsible for damage. He was actually very careful with my gear and was correct that I had the wrong size crown race for the fork I ordered. Great service and attitude overall.
The staff is super knowledgeable and helpful and genuinely seem excited about what they do. I never owned a bike before I bought one from Pedal last year and every staff member I've interacted with has been helpful in getting me the products/info I needed without being pushy or making me feel stupid for not knowing something. I love having this spot in my neighborhood <3
Everyone at Pedal downtown Kalamazoo is very knowledgeable and friendly. Service on the bike was great and they answered all of my questions. I highly recommend them!