I have not purchased a brand new bike in nearly 20 years. The upgrade was a fun one to participate in with Penn Cycle after doing some review online on my own. Getting a chance to speak with them in person is totally worthy of the time! I love supporting local businesses and having a local location to get assistance and future help with the new wheels.
Service is everything. You do it right. Not perfect just right
Like anything a bicycle is always a work in progress. Bringing a bike back to working status or ideal state is decision customers make based on cost and lhow much the bike means to a person. Penn people understand this. And let’s face it some times a new bike is just in the cards.
Have what I need in stock and the one time they did not they got it from another store and called me when it was there. Always courteous to customers. Staff willing to go beyond just the regular sell/purchase routine, they find ways to help with your problem.