The staff is great at the shop. I've purchased a couple of bikes and tons of accessories. The maintenance staff are great. They always clean and tune my bike like new. Shop is close by too.
Fast repair service, on the spot repairs and fix-its.
The staff is very knowledgeable
the staff is accommodating-real people, not corporate drones,
I am a very high maintenance individual and have NEVER felt once that I was annoying, when I know I was.
This is my LBS, that's my story and I'm sticking to it!!!!
Penn Cycles was great as a SRAM Dealer for a warranty issue ! I ended up only paying for a hub overhaul once they got the new replacement parts from SRAM and everything was setup properly and the issue was fixed. I will make Penn my main shop as I have had issues with Erik's bike shop in the past - they're too expensive for service, only like to sell lots of products and don't take pride in services like Penn. Thanks again.