Response From Pet Resort Dallas
January 23, 2020
We are glad to hear that your pup went home smelling good. As to mats, we should have notified your during his bath that he had some matting, as we do not remove those unless they can be brushed out. We are not a grooming salon, so we do not cut/shave dogs hair ever, that is also why we do not put bandanas on dogs at departure unless they were here during Christmas.