Recent Reviews:
January 30, 2020
D.M.
January 29, 2020
M.M.
The dog is always happy going here and returning home. I can see footage live of him playing during the group play times. The employees are kind to me and my dog (people and pet skills!) and customer services is always good (someone always answers the phone when I call, they give me dog his seizure meds on time, etc). The facilities are big and clean. And they are open late for those of us with crazy schedules!
January 27, 2020
K.K.K.
Pet Resort Dallas has earned our confidence as a trusted daycare provider for our Standard Poodle, Mycroft. They re-earn that confidence every morning when I drop him off and he shows me that he is happy to be there. He is already excited when we pull into the parking lot, and is even more so when they meet us at the door. He will turn around and watch me leave him to get in the car, but I can see him turn his attention back to his handler and wag his tail, even as they approach the door to the kennel area.
• The staff is very obviously trained well. They are attentive and share details of any observation that may cause concern.
• The lobby hours are set, but someone is available 24-hrs a day; and you are not penalized if your schedule causes you to be late.
• The camera system shows a well organized and managed facility; as well as gives you the opportunity to check in on your best friend during the day.
I operate by the premise: ‘If my dog doesn’t like you, I don’t like you.’
Mycroft gives Pet Resort Dallas 4 Paws-Up.
January 27, 2020
Todd Bartz
January 27, 2020
J.F.
Very friendly staff, who seem to enjoy the dogs in their care. Easy to make appointments, good customer service. Once when my dog came home too dirty, I called to ask why and was offered a complimentary bath for him because there had been a drainage problem in the play area, that caused some dogs to get extra dirty.
January 27, 2020
Brad & Margret Watson
Super friendly staff and excellent pet care!!!
This is our sixth year with Pet Resort Dallas.
We use boarding and day care. We always feel our Wesley will have superb care!!! The staff takes great care of special requests such as medications and pet health issues. They will follow through with an email to update the pet owner as to how the pet is doing. This gives us great security knowing our Weimaraner is loved and cared for.
We also love to watch Wesley on the camera app while on vacation!!!! So fun for the family!
Wesley gets so excited when we drive up to the door!! He loves to go to “ camp!”
For our family, Pet Resort Dallas is #1 in pet care, friendliness and cleanliness !!!
We have recommended Pet Resort to so many of our friends!!
All the best ,
Brad and Margaret Watson
January 27, 2020
C.C.
January 27, 2020
B.B.
January 27, 2020
V.G.S.
January 23, 2020
T.M.
my dog didn't have his collared removed didn't have the mats under his neck removed didn't have a bandana. smelled good fur looked good
Response From Pet Resort Dallas
January 23, 2020
We are glad to hear that your pup went home smelling good. As to mats, we should have notified your during his bath that he had some matting, as we do not remove those unless they can be brushed out. We are not a grooming salon, so we do not cut/shave dogs hair ever, that is also why we do not put bandanas on dogs at departure unless they were here during Christmas.
January 22, 2020
J.T.
January 22, 2020
Gina & Lance Rogers
January 22, 2020
C.F.
my dog ended up with kettle cough which i know can happen but i feel like she was probably around too many dogs at once. maybe taking out smaller groups at a time but then i know that means more time in kettle. not sure the solution. we were there on a holiday week so it was crowded.
Response From Pet Resort Dallas
January 23, 2020
We are so very sorry to hear that your puppy was ill after coming to see us. We wish there was a way to scan each individual pup as they come in so we know what might be going on internally, as we can only know a dog is sick when they start showing symptoms. Unfortunately with kennel cough, there is an incubation time of 7-10 days before symptoms are seen, and if a dog is only here for daycare they could be carrying with out showing the symptoms. We thank you for being understanding. We do our very best from our air circulation being every 14 minutes, to sanitizing our yards twice daily.
January 22, 2020
D.S.
Our shy Aussie does not like being away from home, but he did just fine on an overnight thanks to the very nice people at Pet Resort. We will be back.
Response From Pet Resort Dallas
January 23, 2020
We can't wait to see your baby again! Thank you for allowing us to work with him!