Very clean facility and friendly staff. Love that they have play time and that I am able to watch online. They are also really good about notifying me of any issues/behavior changes. They also make check in and check out super fast and easy by having all of my info stored in their system!
I know that the staff at Pet Resort Dallas really know and love our dog. She is an elderly dog with special needs - we are reluctant to board her because of the care she requires. She is always excited to arrive at Pet Resort Dallas and the way the staff swoon over her makes us feel confident that she is loved and well cared for while we're away. We wouldn't feel comfortable boarding her anywhere else!
When she's had difficulties, we've received either an email and/or phone call asking us how we would like to proceed. Her safety and well being is always at the center of their care; this gives us a great deal of peace to enjoy our holidays and not worry about our sweet girl.
The staff is very courteous and pays attention to all your needs for your pets. The facility is nice and the dogs actually get to get out and play in a large are vs being kept in a small cage and only let out in a small are to just use the bathroom.
Everyone at Pet Resort Dallas is fantastic. Will not use any other place when needing to board our dog. I do have one suggestion, however. Has there ever been any thought to some sort of frequent boarding program, or anything like that? Maybe every 20th or 30th stay is discounted or something to that effect. In any case, we couldn't love Pet Resort Dallas more. Our dog does too.
The staff and the facility. The staff is caring, kind and always pleasant and helpful. The facility is is wonderful and spotlessly clean, and offers many amenities for the dogs. This is why I've been taking my dog here for daycare and boarding for 8+ years. Would not go anywhere else.