The environment and the workers.
Although what you can implement is a system so people won’t be chillin on the weight machines on their phone while some of us are waiting our turn.
Management very friendly and very welcoming now the location I go to has a trainer that is very friendly and welcoming. Their not overly crowded and the people that are there are friendly and willing to help you and share their experiences
I love the variety of equipment. There are plenty of cardio machines and target weights too. The staff is super sweet! They give great workout advice and also listen to matters of the heart. I feel at home here and I’ll never give up my planet!